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Chicago Tribune -- The TV Converter Box Coupon program is designed to help defray the cost of the boxes, which run from $40 to $70, depending on the brand. Each U.S. household, including Krylow's, is eligible for two coupons.

Through Aug. 20, the government mailed 22.9 million coupons.

The program is designed to be painstakingly simple: Enter your information on the federal Web site, hit send and—voilà—two $40 TV converter box coupons arrive in the mail two weeks later.

Konstanty Krylow found it anything but easy.
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